Frequently asked questions
Can i return / exchange products?
We hope that you are happy with your purchase from Anais&Aimee. However, if this is not the case, we will refund an item you are unhappy with, within 14 days of receiving your order. The item must be in their original condition, unused, and with all tags and packaging intact.
Please Visit our Returns Center to start the returns process.
What time does Anais&Aimee open?
The opening time of our stores can vary from location to location however, most stores usually open between 09:30 - 18:00 during Monday to Friday. use our Live Chat or email tool or get in touch with one of our customer service team members.
What delivery company does Anais&Aimee use?
Our partner local delivery will facilitate the delivery of your item. For all the delivery, all items are delivered via Royal Mail*. To find out more about deliveries with Ernest Jones, visit our shipping information.
*Our delivery partners may utilise other third-party partners to complete the delivery of your item however, rest assured that your item is safely and securely packaged by our expert team.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What does Anais& Aimee gift wrap look like?
We've created a beautiful range of gift packaging for that extra wow factor. For just £5 your brand-new personal purchase or gift item will come wrapped to the highest standard. Gift packaging is also only charged once per order, regardless of how many items are in that order.