Shipping Policy

DELIVERY / EXCHANGES & RETURNS 



UK

Royal Mail Tracked £3.95
Free on orders £100		 3 working days.*
Express Delivery £5.95 1-2 working days*
Saturday Delivery £8.95 Orders must be placed before 3pm the Friday before.

*Excluding weekends & bank holidays.
* Free delivery £100 or over per order within UK. 


EUROPE

PDP Tracked £10 
Free on orders over £100		 7-10 working days.


US

PDP Tracked £10
Free on orders over £100		 7-10 working days
DPD Express £25 2-7 working days


More Information for the Delivery 

  • All standard shipping orders, excluding International, are sent via Royal Mail's Tracked service.
  • UK Saturday and Express Courier delivery for International orders will need to be signed for.
  • We do not take responsibility for orders left outside the address when the customer is not in to sign for them.
  • During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed above.
  • We aim to dispatch all orders on the same day if your order is placed before 4pm Mon - Fri. Orders placed on a weekend will be dispatched on a Monday.
  • We do not currently ship to Russia.

Damages and Issues
Upon receiving your order, please thoroughly check the items. If you find any defects, damage, or if an incorrect item was sent, contact us right away. We'll assess the situation promptly and work towards resolving it.
 

EXCHANGES
We are happy to accommodate exchanges for different lengths, materials, or even entirely different pieces. To initiate an exchange, please send an email to info@anaisaimee.com with your name, order number, and details of your exchange request. We'll get back to you with a confirmation if your exchange is feasible.

RETURNS
Our standard 100-day return policy applies to all non-personalized jewelry purchases.

PERSONALIZED ITEMS
Please note that items which are personalized, engraved, or custom-made to your specifications cannot be returned or exchanged.

EARRINGS
We now accept returns of earrings, provided they are unworn and in their original condition.

GIFTS
If you received your Anais & Aimee Jewellery as a gift, kindly provide the name of the person who made the purchase.

PRICE MATCH
If the price of an item you've bought decreases within the 100-day return period, we'll happily issue you a gift voucher for the price difference*, with no hassles.
To initiate your request, simply click on the webchat widget and enter 'Price Match'.

*The price difference is determined based on the item's selling price on the date we receive your request.