Our Privacy Policy

At Anais Aimee Limited,  we are committed to protecting the privacy and security of our customers' personal information. This Data Collection Policy outlines how we collect, use, and protect your data when you visit our online jewellery store located in the United Kingdom and European Union (EU). By accessing our website and using our services, you consent to the practices described in this policy.

2. Types of Personal Data Collected

We collect various types of personal data to provide you with a seamless and personalized shopping experience. The data we collect includes but is not limited to:

• Your name, contact details, and shipping address.
• Payment information, such as credit card numbers or other payment details.
• Purchase history and transaction details.
• Your device information, IP address, and browser details.
• Information you provide during customer support interactions.
• Your preferences and interests related to jewellery products.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• To process and fulfill your orders, including payment processing and shipping.
• To provide customer support and address any inquiries or concerns you may have.
• To send you marketing communications, promotions, and updates about our products and services with your consent.
• To personalize your shopping experience based on your preferences and purchase history.
• To improve our website, products, and services by analyzing user behavior and preferences.

4. Legal Basis for Data Processing

The legal basis for processing your personal data may include:

• The necessity to fulfill a contract with you for order processing and fulfillment.
• Your consent for specific purposes such as marketing communications.
• Compliance with legal obligations, such as tax and accounting requirements.
• Legitimate interests, such as website analytics and improvement, customer service, and fraud prevention.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. When your data is no longer required, we will securely delete or anonymize it.

6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. Our website uses secure encryption protocols, and access to personal data is restricted to authorized personnel only.

7. Third-Party Sharing

We may share your personal data with trusted third parties for specific purposes, such as payment processing, shipping, and marketing communications. We ensure that such third parties are GDPR-compliant and bound by strict data protection agreements.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings.

9. Your Rights

You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to its processing. To exercise your rights or raise any concerns about your data, please contact the department of Data Protection.

10. Updates to the Data Collection Policy

We may update this Data Collection Policy from time to time to reflect changes in our data practices or legal requirements. Any updates will be posted on our website, and your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

For any questions or concerns about our data collection practices or this policy, please contact us at customerservice@anaisaimee.com.

11. International Data Transfers

As part of our business operations and to provide you with the best service, some of your personal data may be processed and stored outside the United Kingdom and European Union. Whenever we transfer your data to third countries, we ensure that appropriate safeguards are in place to protect your data as required by applicable data protection laws. These safeguards may include using Standard Contractual Clauses approved by the European Commission or relying on the Privacy Shield framework for transfers to the United States, where applicable.

12. Age Restriction

Our online jewellery store is intended for individuals who are at least [minimum age requirement] years old. We do not knowingly collect personal data from individuals below this age. If you are under the specified age, please refrain from using our website or providing any personal information.

13. Data Protection Officer (DPO)

We have appointed a Data Protection Officer (DPO) to ensure the protection and privacy of your personal data. If you have any questions, concerns, or requests related to the processing of your data or this policy, you can contact our DPO.

14. Your Consent

By using our online jewellery store and providing your personal data, you consent to the collection, processing, and sharing of your data as outlined in this policy. If you do not agree with any part of this policy, please do not use our website or provide your personal information.

15. Governing Law and Jurisdiction

This Data Collection Policy is governed by the laws of [country name], and any disputes arising out of or related to this policy shall be subject to the exclusive jurisdiction of the courts in United Kingdom and EU.

We value the trust you place in us when using our online jewellery store and are committed to protecting your privacy. If you have any questions or concerns about our data collection practices or the security of your personal data, please do not hesitate to contact us. We appreciate your continued support and look forward to serving you with the utmost care and respect.

16. Your Rights as a Data Subject

As a data subject, you have certain rights regarding the personal data we hold about you. We are committed to ensuring that you can exercise these rights easily and without undue delay. Your rights include:

a) Right to Access: You have the right to request access to the personal data we hold about you. This allows you to receive a copy of the data we have and understand how we process it.

b) Right to Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

c) Right to Erasure: In certain circumstances, you have the right to request the erasure of your personal data. This includes situations where the data is no longer necessary for the purposes it was collected, you withdraw your consent, or the data is being unlawfully processed.

d) Right to Restrict Processing: You can request that we limit the processing of your personal data in specific situations. For example, if you contest the accuracy of the data, you can ask us to restrict processing while we verify its accuracy.

e) Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. You can also request that we transmit this data to another data controller, where technically feasible.

f) Right to Object: You have the right to object to the processing of your personal data on grounds relating to your particular situation. If you object to the processing, we will stop processing your data unless we have compelling legitimate grounds that override your rights.

g) Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in this policy. We will respond to your request within the timeframes required by applicable data protection laws.

17. Changes to this Data Collection Policy

We may update this Data Collection Policy from time to time to reflect changes in our data collection practices or legal requirements. When we make changes to the policy, we will revise the "Last Update" date at the beginning of the policy. We encourage you to review this policy regularly to stay informed about how we collect, use, and protect your personal data.

18. Contact Us

If you have any questions, concerns, or requests related to this Data Collection Policy or our data processing practices, please contact us: customerservice@anaisaimee.com

Alternatively, you can contact our customer support team for general inquiries and assistance.

We appreciate your trust in our online jewellery store and your understanding of the importance of safeguarding your personal data. Your privacy and security are of utmost importance to us, and we are committed to upholding the highest standards of data protection. Thank you for choosing us as your preferred jewellery store, and we look forward to serving you with the best possible experience.

[22th July,2023]