Returns Policy
At Anais & Aimee, we want you to be completely satisfied with your purchase. Please review our return policy below:
30-Day Return Policy
We offer a 30-day return policy in accordance with UK law, giving you 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
How to Start a Return
- Contact Us: Email us at info@anaisaimee.com to initiate a return.
- Return Shipping: Once approved, you will receive a return shipping label and instructions. Use a trackable service and keep your postage receipt as proof.
- Return Address: Follow the instructions provided to send your package.
Items sent back without a return request will not be accepted.
Return Processing Time
- Inspection: Allow 3-5 business days for our team to inspect the returned item.
- Refund Processing: Refunds are processed within 10 business days after inspection and may take up to 7 days to appear on your statement.
If more than 15 business days have passed since approval, please contact us.
Damages and Issues
Inspect your order upon reception and contact us immediately at info@anaisaimee.com if the item is damaged or incorrect.
Exceptions / Non-returnable Items
- Earrings or any piercing jewelry
- Sale items
- Gift cards
Exchanges
To exchange an item, return the original purchase and place a new order for the desired item.
European Union 14-Day Cooling Off Period
If shipped to the EU, you have 14 days to cancel or return your order without justification. Items must be unused and in original packaging, with proof of purchase.
Refunds
Once your return is inspected, we will notify you about the refund approval status. Approved refunds will be processed to your original payment method.
For any questions or assistance, please contact us at info@anaisaimee.com.